Terms & Conditions

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TERMS & CONDITIONS


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY

By using, visiting and purchasing at this website, you agree to these terms and conditions. You agree that a lab test for hormones, OTS Fitness and Weight Management profile purchased through BDL Lab Services is for investigational purposes and not for diagnosis, treatment, or cure any disease or condition. You also agree that the lab test results can be inaccurate through no fault of BDL Lab Services. You understand the service provided by BDL Lab Services is provided by your authorization and request and not suggested by our medical staff & physician.

You agree to provide certain personal information which may include name, address, telephone number, email address, billing information (such as a credit card number), and the type of personal computer being used to access the services. The personal information collected from customers during the registration process is used to manage each customer’s account (such as for billing purposes or credit card processing) and not for any other purposes. This information is not shared with any third parties, such as return email address unless specifically stated otherwise or in special circumstances. The return email address is used to answer the inquiry.


SERVICE


You agree that you are over the age of 18 to use this service. You agree that the information you submit during the course of order a saliva test is truthful and accurate.


RESULTS & REPORTS


To ensure provide an accurate information and results, you may require to complete a short form online. Note that you will not be able to access any results or reports until the online form has been completed.


PAYMENT


Payment must be received in full prior to the processing of your order. All prices are ‘Total’. This means that there are no additional costs*. They include collection device and shipping charges by first class post within the USA. Orders sent outside the USA may be subject to international charges.


ADDITIONAL SHIPPING CHARGES


Methods of payment include: Check, Master Card, Visa, American Express.


SHIPPING


After your payment has been received we will send your order or saliva collection kit by first class post**. You should receive your order within 2-3 working days. Once the collection of sample is done send to the Lab address with the paid shipping envelop.


CANCELLATION & REFUND POLICIES


You agree to abide by the purchase and refund policies of BDL services. You can cancel an “order” at any time before we ship the collection kit and receive a full refund. Once processed, refunds will be transferred back to the original credit card / debit card or sent via check. Once your order has been shipped you have up to 3 days to cancel the order. Please understand that we will not refund an order fee where

  • A sample has been delivered to the laboratory for analysis and performed a test.
  • Result has been delivered
  • You must email your cancellation request to orders@bdllab.com and include the reason why you wish to cancel.
  • Shipping cost will not be refunded.
  • Processing fee of credit card will be deducted from the original amount. If it is waived the full amount will be refund.

TEST RESULTS & TURNAROUND TIMES


Please note that the turnaround times for results shown on the website are calculated based on working days. The turnaround times may be affected by public holidays. No test results are available. We give no guarantee that results are always available in the time shown on the website.


PRIVACY & DATA PROTECTION


Your personal information and medical results are strictly private and confidential. Information is not submitted for your medical record or provided to any third parties whatsoever without your prior written consent. Any information provided to BDL Lab will not be used for marketing purposes and sold for mailing lists or solicitation Privacy Policy. We may, however, contact you by mail to survey your satisfaction with BDL or to inform you of new products or promotions at BDL.


INDEMNIFICATION


You agree to indemnify, hold harmless and defend BDL Lab Services, its directors, officers, employees, agents, Lab testing facility, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys fees, resulting from any violation of this Agreement by you.

BDL Lab offers no assurance of error free service. BDL Lab Services does not warrant the accuracy or technical inaccuracies, typographical error free or completeness of the information, text, graphics, links or other items contained on the website. Any of the information offered on the site may change or for improvements at any time without notice.
Information provided on this website is for informational purposes only. BDL Lab will not be liable for any cost or damages or injury caused by either directly or indirectly, including but not limited to, from any transactions conducted or information conveyed on the website, failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. BDL Lab Services does not implied warranties, representations or endorsements whatsoever with regard to the services provided.

I have read and accept the terms & condition on the website. By checking the box on the order form, I acknowledge that I have been given all of the information that I have requested concerning the saliva(s) hormones, OTS Fitness, Weight Management Profile and the release of results.